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Free shipping within The Netherlands on orders over €35. Free shipping within EU on orders over €70.

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Shipping & Return

SHIPPING POLICY

All of our Lait de Soja products are shipped to you from the Netherlands via a secure, tracked shipping method. Please note that we do not ship to islands or P.O. boxes, please provide a physical address.

Lait de Soja ships to countries in Europe. We are planning to expand our shipping possibilities in the near future.

Lait de Soja only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

We ship to the following countries:

Country

Shipping cost

Delivery time

The Netherlands

€ 5,95

48 hours

Belgium

€ 9,00

2-5 days

Germany

€ 9,00

2-5 days

Luxembourg

€ 9,00

4-7 days

France

€ 9,00

2-5 days

Italy

€ 9,00

2-5 days

Austria

€ 9,00

2-5 days

Denmark

€ 9,00

2-5 days

Sweden

€ 9,00

2-5 days

Spain

€ 9,00

2-5 days

Czech Republic

€ 12,00

2-5 days

Poland

€ 12,00

2-5 days

Finland

€ 12,00

2-5 days

Hungary

€ 12,00

2-5 days

Portugal

€ 12,00

5-7 days

Slovenia

€ 12,00

2-5 days

Slovakia

€ 12,00

2-5 days

Switzerland

€ 12,00

2-5 days

Norway

€ 12,00

2-5 days

Romania

€ 12,00

4-7 days

Estonia

€ 12,00

4-7 days

Latvia

€ 12,00

4-7 days

Lithuania

€ 12,00

4-7 days

 

 

RETURN & EXCHANGE POLICY

We hope that you adore your candle(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly offer an exchange if the return conditions (noted below) have been met. 

All Sales Are Final

Due to the nature of our products, all sales are considered final. Only exchanges are accepted. Your Lait de Soja candles may be exchanged for another Lait de Soja candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items. The candle must be unused and packaged in its original condition.

Faulty Candle(s)

All items are carefully inspected prior to shipping but we will replace items if they were damaged during transit. It must be claimed within 14 days of receiving the package. We will also require a photographic proof of the damaged item.

Products must be returned unburned and in their original packaging. We reserve the right to refuse returns that show signs of usage or do not meet the above criteria.

Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

Please contact us at info@laitdesoja.eu to issue a return.